Expanded access to care, support and resources
We are expanding your access to care, support and resources to help you navigate through this unprecedented time. We are committed to helping you protect your health by enabling you to get access to the right care including from the comfort of your home.
Use this online symptom checker to assess your risk for COVID-19 and get treatment options, or call our 24/7 advice nurse at 1-800-288-2264, TTY: 711.
Find a testing center. If your health provider has ordered a COVID-19 test for you, use our locator to find a testing center.
The CDC remains your best resource for COVID-19. Only healthcare providers can order a COVID-19 test.
Because we are continually looking at ways to support our members, we are posting updates to our COVID-19 response here. Please check this page often. Many of the below are time-limited, temporary benefits during the COVID-19 crisis.
Latest updates on COVID-19 as of April 20, 2020. Subject to change.
NEW!
UPDATES
- Prescription refills. If you need an early prescription refill, you may request one through your pharmacy.
- Cost-share is waived for in-network COVID-19 and non-COVID-19 telehealth visits between March 31, 2020 until June 18, 2020.
- Member cost share is waived for the treatment-related medical expenses of COVID-19 through May 31, 2020.
- Contact the 24/7 advice nurse at 1-800-288-2264, TTY 711 for assistance in determining your best care option.
- You may be directed to have a virtual visit, urgent care visit or make an appointment with your primary care provider.
- HPN will waive cost share for COVID-19 diagnostic testing provided at approved locations in accordance with CDC guidelines. In addition, the company will waive cost-sharing for COVID-19 diagnostic testing related visits, whether the care is received in a physician’s office, a telehealth visit, an urgent care center or an emergency department.
- If a COVID-19 immunization becomes available, HPN will cover the cost of the vaccination.
- Due to COVID-19 prevention efforts, visitors are currently not allowed at our 2716 and 2720 N. Tenaya offices and walk-in services have been suspended. If you have questions about your benefits or plan payments, please go online to HealthPlanofNevada.com.
- Our parent company UnitedHealthcare has a COVID-19 website to help members better understand available services and resources. Within the website there are links and services that may be different for Health Plan of Nevada (HPN) members. Please note:
Additional COVID-19 Information:
Good Prevention Practices
Everyone is encouraged to follow good prevention practices, including:
Hand washing with soap and water for 20 seconds or use of alcohol-based hand sanitizer if soap and water are not available
Avoid touching your eyes, nose and mouth with unwashed hands
Avoid close contact or sharing cups or eating utensils with people who are sick
Clean and disinfect frequently touched surfaces
Cover your nose and mouth with a tissue when you cough or sneeze then throw the tissue in the trash.
Information from our provider partners:
Southwest Medical Associates letter to patients
Information on 24/7 virtual visits
Learn how to enroll in 24/7 virtual visits (now with same-day medication delivery in Las Vegas, North Las Vegas and Henderson)
Centers for Disease Control and Prevention (CDC) website
Learn more about COVID-19
CDC Share the Facts, Stop the Fear
World Health Organization website
Coronavirus disease (COVID-19) outbreak
