COVID-19 Updates

COVID-19 Resource Center

We’re here to help. As the situation with COVID-19 changes, we’ll continue to keep you updated on how to access the care, resources and support you need during this time.

If you have questions about your benefits, call the number on your health plan ID card or sign in to the online member center.

Using our online symptom checker, you can assess your risk level for COVID-19 and get treatment options. You can also call our 24/7 advice nurse at 1-800-288-2264, TTY: 711.

Find a diagnostic testing center if needed. If your health care provider has ordered a COVID-19 diagnostic test for you, use our locator to find a testing center.

As we continue to look at ways to support our members, we are posting updates to our COVID-19 response here. Please check this page often. Many of the below are time-limited, temporary benefits during the COVID-19 pandemic.

Latest updates on COVID-19. Subject to change.

UPDATES

COVID-19 vaccines: Get information about COVID-19 vaccines and your coverage.
Assess your risk level for COVID-19 using this online symptom checker.
COVID-19 testing: Testing for COVID-19 is important to slowing the spread of COVID-19. We encourage you and your health care provider to use FDA-authorized tests. There are two types of COVID-19 tests:

Diagnostic tests determine if you are currently infected with COVID-19. There are two types of these viral diagnostic tests: nucleic acid amplification and antigen tests.
Antibody tests, also know as serology tests, may determine if you might have been infected with the virus. According to the FDA, antibody tests should not be used to diagnose a current infection.

Medically-appropriate COVID-19 tests have $0 cost-share during the national public health emergency period, currently scheduled to end July 19, 2021. Medically appropriate COVID-19 tests must be FDA-authorized or approved, and ordered or reviewed by a health care professional to either 1) diagnose if the virus is present in a person due to symptoms or potential exposure, or 2) help in the treatment of the virus for a person. This coverage applies to in-network and out-of-network tests for Individual and Employer-sponsored health plans.

Benefits for other tests or services received at the time of the FDA-authorized COVID-19 test will be reviewed in accordance with the member’s health plan.

Health Plan of Nevada health plans generally do not cover surveillance testing, which is testing used for public health or social purposes such as employment (return to workplace), education, travel, or entertainment. And like other over-the-counter health products, COVID-19 tests purchased over-the-counter – without a prescription or doctor’s involvement through a clinical lab – are generally not covered by your benefits plan. If your doctor or other health care professional provides a prescription or order for the over-the-counter COVID-19 test as part of clinical care, you may submit a claim for reimbursement with both the prescription and detailed receipt to Health Plan of Nevada.

If you think you might have COVID-19 or may have been exposed to the virus, talk to your network health care provider. If you have questions about your benefits plan, call the number on your health plan ID card.

COVID-19 testing-related services: You will have $0 cost-share (copay, coinsurance or deductible) for COVID-19 testing-related services via in-person or telehealth visits during the national public health emergency period, currently scheduled to end July 19, 2021. This coverage applies to in-network and out-of-network visits for Individual and Employer-sponsored health plans. Benefits will be reviewed in accordance with the member’s health plan.
COVID-19 treatment: If you get sick with COVID-19, your health care provider may prescribe treatments. For COVID-19 treatment, cost-sharing will be according to the member's benefit plan. You will be responsible for any copay, coinsurance, deductible or out-of-network costs. This coverage applies to Individual and Employer-sponsored health plans.
Outpatient monoclonal antibody treatment: The FDA has issued emergency use authorization for a number of monoclonal antibody treatments. According to the CDC, monoclonal antibody treatments may be recommended by your provider if you test positive for COVID-19, and are at risk to get very sick or to be admitted to the hospital. This treatment can help the body respond more effectively to the virus. If used, the treatment should be administered as soon as possible after diagnosis and within 10 days of symptom onset. Your health care provider will help determine if this treatment can help your body respond more effectively to the virus.

A summary of coverage for FDA-authorized monoclonal antibody treatment is below.

Individual and Employer-sponsored plans: For monoclonal antibody treatment with network providers, cost-sharing will be according to the member's benefit plan. You will be responsible for any copay, coinsurance or deductible. Coverage for out-of-network services will be determined by your benefit plan.

Telehealth visits with your local providers: Health Plan of Nevada is committed to helping you get the care you need outside of the doctor’s office with telehealth visits.

Health Plan of Nevada Individual and Employer-sponsored plans:

Cost-share for COVID-19 testing-related telehealth visits: For COVID-19 testing-related telehealth visits, you will have $0 cost-share with in-network and out-of-network providers through the national public health emergency period, currently scheduled to end July 19, 2021.
Cost-share for COVID-19 treatment via telehealth visits: Coverage for in-network and out-of-network telehealth services related to COVID-19 treatment will be determined by your benefit plan. You will be responsible for any copay, coinsurance, deductible or out-of-network costs, according to your benefit plan.
Coverage for telehealth visits not related to COVID-19: Members may have telehealth visits from their home with their network providers. Coverage for in-network and out-of-network telehealth visits not related to COVID-19 will be determined by your benefit plan. You will be responsible for any copay, coinsurance, deductible or out-of-network costs, according to your benefit plan.

24/7 advice nurse: Call 1-800-288-2264, TTY 711 for assistance in determining your best care option. You may be directed to have a virtual visit, urgent care visit or make an appointment with your primary care provider.
Due to COVID-19 prevention efforts, visitors are currently not allowed at our 2716 and 2720 N. Tenaya offices and walk-in services have been suspended. If you have questions about your benefits or plan payments, please visit your health plan’s website or call the number on your health plan ID card.
Our parent company UnitedHealthcare has a COVID-19 website to help members better understand available services and resources. Within the website there are links and services that may be different for Health Plan of Nevada (HPN) members. Please note:

For telehealth, visit NowClinic.com or download the NowClinic app.
The online member center is available by signing in on our plan website

Additional COVID-19 Information:

How to Protect Yourself and Others

Visit the Centers for Disease Control and Prevention for the latest information on COVID-19 and how to protect yourself and others.

Information on 24/7 virtual visits

Learn how to enroll in 24/7 virtual visits (now with same-day medication delivery in Las Vegas, North Las Vegas and Henderson)

The information is a summary and is subject to change.

State variations and regulations may apply during this time. Benefits will be otherwise reviewed in accordance with your health plan.