COVID-19 Updates

COVID-19 Resource Center

We know there are a lot of questions and concerns about COVID-19. As the situation changes, we’re here to help you access care, resources and support you need during this time.

Find information about Health Plan of Nevada’s benefit coverage related to COVID-19 testing, testing-related visits and treatment below. If you have questions about your benefits, call the number on your health plan ID card or sign in to the online member center.

With our online symptom checker, you can assess your risk for COVID-19 and get treatment options. You can also call our 24/7 advice nurse at 1-800-288-2264, TTY: 711.

Find a diagnostic testing center. If your provider ordered a COVID-19 diagnostic test for you, use our locator to find a testing center.

As we continue to look at ways to support our members, we are posting updates to our COVID-19 response here. Please check this page often. Many of the below are time-limited, temporary benefits during the COVID-19 pandemic.

Latest updates on COVID-19. Subject to change.

UPDATES

Assess your risk for COVID-19 using this online symptom checker.
If you need an early prescription refill, you may request one through your pharmacy through July 31, 2020.
Virus/antigen detection and antibody testing: A virus/antigen detection (diagnostic) test determines if a person is currently infected with COVID-19, while an antibody (serology) test may determine if a person has been exposed to COVID-19. During the national public health emergency period, we will cover medically necessary COVID-19 testing at no cost-share (copayment, coinsurance or deductible) when ordered by a physician or health care professional for purposes of diagnosis or treatment of an individual member. Tests must be FDA-authorized to be covered without cost-sharing. FDA-authorized tests include tests approved for patient use through pre-market approval or emergency use pathways, as well as tests that are developed and administered in accordance with FDA specifications or through state regulatory approval. Be sure to ask your health care provider to order an FDA-authorized test.
COVID-19 testing-related visits: Health Plan of Nevada is waiving cost-sharing for COVID-19 testing-related visits during the national public health emergency period, whether the testing-related visit is received in a health care provider’s office, urgent care center, emergency department or telehealth visit.
COVID-19 treatment: Health Plan of Nevada is waiving member cost-sharing for the treatment of COVID-19 through October 22, 2020.
Telehealth visits: For in-network COVID-19 and non COVID-19 telehealth visits, Health Plan of Nevada will extend the cost-share waiver through September 30, 2020.
24/7 advice nurse: Call 1-800-288-2264, TTY 711 for assistance in determining your best care option. You may be directed to have a virtual visit, urgent care visit or make an appointment with your primary care provider.
If a COVID-19 immunization becomes available, Health Plan of Nevada will cover the cost of the vaccination.
Due to COVID-19 prevention efforts, visitors are currently not allowed at our 2716 and 2720 N. Tenaya offices and walk-in services have been suspended. If you have questions about your benefits or plan payments, please visit your health plan’s website or call the number on your health plan ID card.
Our parent company UnitedHealthcare has a COVID-19 website to help members better understand available services and resources. Within the website there are links and services that may be different for Health Plan of Nevada (HPN) members. Please note:

For telehealth, visit NowClinic.com or download the NowClinic app.
The online member center is available by signing in on our plan website

Additional COVID-19 Information:

Good Prevention Practices

Everyone is encouraged to follow good prevention practices, including:

Hand washing with soap and water for 20 seconds or use of alcohol-based hand sanitizer if soap and water are not available

Avoid touching your eyes, nose and mouth with unwashed hands

Avoid close contact or sharing cups or eating utensils with people who are sick

Clean and disinfect frequently touched surfaces

Cover your nose and mouth with a tissue when you cough or sneeze then throw the tissue in the trash.

Information on 24/7 virtual visits

Learn how to enroll in 24/7 virtual visits (now with same-day medication delivery in Las Vegas, North Las Vegas and Henderson)